Delivery platform operations
One control layer across Talabat, Deliveroo, Uber Eats and your own direct ordering · Last 7 days.
Optimise & delegate 100% of your delivery platform management
Menus, pricing, promos, downtime and dispute handling across every aggregator, run for you and reported back in one place.
Improve your ops-performance on delivery apps
Prep-time, acceptance and on-time tracking per branch and per platform, with alerts before ratings slip.
Back every business decision 100% with data
Every menu, pricing and staffing call traced to sales, margin and customer behaviour across all channels.
Anomaly alerts (4)
In-app banner, Email · all alerts, muted 23:00–7:00 · editDeliveroo · On-time drop
On-time rate fell 4.2 pts to 91% (was 95.2%).
Respond: Check kitchen prep times and rider hand-off at peak hours.
Deliveroo · Delivery-time spike
Average delivery time rose 5 min to 34 min (was 29 min).
Respond: Pause slow-prep items on the menu and widen the promised window.
Deliveroo · Cancellation spike
Cancellations rose 1.6 pts to 3.1% (was 1.5%).
Respond: Review out-of-stock items and store downtime on this platform.
Uber Eats · Delivery-time spike
Average delivery time rose 3.4 min to 30 min (was 26.6 min).
Respond: Pause slow-prep items on the menu and widen the promised window.
On-time rate
94.8%
Orders handed to the rider inside the promised window
Avg delivery time
29.3 min
Order accepted to customer doorstep
Cancellations
1.9%
Cancelled or rejected orders across all platforms
Platform performance
| Platform | On-time | Delivery time | Cancellations | Rating | Avg prep | Net margin | Status |
|---|---|---|---|---|---|---|---|
| Talabat | 96% | 28 min | 1.4% | 4.7 | 14m 20s | 11.4% | Healthy |
| Deliveroo | 91% | 34 min | 3.1% | 4.5 | 18m 05s | 8.2% | Prep lag |
| Uber Eats | 94% | 30 min | 2.2% | 4.6 | 15m 40s | 9.8% | Healthy |
| Direct online | 98% | 25 min | 0.8% | 4.9 | 12m 10s | 22.6% | Healthy |
EPIC Copilot
● Online · answering on last 7 days